Resources
Your one-stop shop for blogs, articles, research and tools to help you re-think workforce and service capacity problems you might be facing. Grab a cuppa and your go-to 3pm sugar hit and browse our content.
Understanding Unplex
The cup of tea that changed my life and could change yours.
About 20 years ago, when I was a practising physiotherapist, I went to work in the UK in Halifax, Yorkshire – a proud northern county ...
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Shining a light for your community
In my last article “The cup of tea that changed my life and could change yours“, I challenged you to be brave, step back, and ...
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The perfect outfit – when your workforce matches your vision
In the last two articles, I’ve talked to you about how, as a community based social care or health organisation, you benefit from truly understanding ...
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Why My Software is Smarter Than Me (And why That’s a Good Thing)!
So, let’s talk about brains. Specifically, mine. You see, I like to think I’m reasonably smart. I can hold my own in an intense debate ...
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The Scandal of Silent Data: A Message from Lady Whistledown (and unplex)
Dearest readers, It has come to my attention that—much like the juiciest gossip—a shocking amount of data goes missing. Yes, missing! While some gaps are ...
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Let’s Talk About Fungi (and Why Your Organisation Might Need a Bit More of It)
Let’s take a little detour, shall we? Recently, I spent a week camping on a friend’s farm in Yatte Yattah (yes, that is a real ...
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Blog Posts
Garbage in, Garbage out… but who’s driving the truck?
My Unexpected Instagram Obsession One of my guilty pleasures is watching garbage trucks on Instagram (shout-out to @garbagetruckau and their 48,000 followers—I feel validated!). There’s ...
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From Endurance to Insight: How a 32km Hike Clarified My Next Business Move
A couple of weeks ago, I did something wildly ambitious (or wildly foolish, depending on how you look at it). I joined 160+ other slightly ...
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The Long March of Innovation in Health and Social Care
Some things take time. A long time. Sometimes, they take 6,000 miles’ worth of time, give or take a few muddy battlefields and an insurmountable ...
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Tackling Roadblocks and Kicking Goals with Data
Tackling Roadblocks and Kicking Goals with Data Data often gets a bad rap. For some, it’s overwhelming and intimidating—like staring at an endless spreadsheet that ...
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Overcoming Roadblocks: Strategy as Your Guide to Change
Overcoming Roadblocks: Strategy as Your Guide to Change Every meaningful journey begins with an idea—a goal you’re passionate about achieving. But as we all know, ...
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From Knots to Clarity: Tackling Workforce Challenges with Strategy and Honesty
Tackling Complex Workforce Challenges: Step Back, Strategise, Succeed Workforce challenges in health and social care are some of the most stubborn problems to solve. Issues ...
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Case Studies
Case study 1 – Speech Pathology Australia: Specialist Credentialling
What the initial problem was thought to be We think we need a specialist credentialling system for Speech Pathologists in Australia. What the problems turned ...
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Case study 2 – Albury Wodonga Health: research informed digital health strategy
What the initial problem was thought to be We are not sure how to best engage with consumers who are digitally disadvantaged to meaningfully inform ...
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Case study 3 – Services for Australian Rural and Remote Allied Health: allied health assistant models of care
What the initial problem was thought to be Rural, allied health healthcare and disability providers need a way to successfully implement allied health assistants into ...
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Playlist
6 Videos
Education and Training Resources
Publications
Challenging the Dominant Rural Health Workforce ‘Problem’ in Australia
Rural healthcare in Australia faces persistent inequities due to an inadequate and poorly distributed workforce. This study explored the roles and challenges faced by healthcare ...
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Defining and identifying common elements of and contextual influences on the roles of support workers in health and social care
Support workers constitute the largest group of staff involved in delivering health and social care in the UK, yet their roles vary widely and are ...
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Are we using support workers effectively? The relationship between team characteristics and support worker utilisation in older peoples community-based rehabilitation services in England
This research investigated how support workers’ utilisation in community rehabilitation teams for older people relates to patient and team characteristics. Conducted from January to September ...
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Assessing patient preferences for the delivery of different community-based models of care using a discrete choice experiment
This study aimed to assess patient preferences for various models of community-based care for older people, focusing on the location of care, frequency, and type ...
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Preparing a 21st century workforce: is it time to consider clinically based, competency-based training of health practitioners?
Health workforce training is still largely rooted in outdated 20th-century paradigms that prioritise professionalisation over patient-focused care. This is evident in the paradox of longer ...
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Implementing large-scale workforce reform: learning form 55 pilot sites of allied health workforce redesign in Queensland, Australia
This study examines the large-scale workforce redesign program implemented by Queensland Health across 13 healthcare disciplines over five years. The aim was to identify mechanisms ...
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