What we do
We work alongside you, your team and your clients to critically examine the systems and strategies you use in your organisation to organise and deliver care.
We then identify opportunities for improvement so your organisation can provide more and better support and care to clients while ensuring you have a satisfied and skilled workforce.
Services we offer
Unravel [Model diagnostics]
We work alongside you and key stakeholders to get deep and dirty in the engine of your organisation to identify the type and extent of roadblocks that are standing in the way of realising your organisational vision.
We critically examine your service models and workforce configuration in view of what you are trying to achieve, who your clients are and what the evidence says about best practice.
What you get
You’ll get a best practice evidence review, a problem list that identifies and organises the depth and breadth of workforce and service delivery issues and recommendations for action.
Impact this will have
You will understand the full extent and breadth of options to choose from to address the workforce and service capacity problems you have. This will improve your ability to make effective, impactful decisions about the direction of your organisation which will improve staff and client outcomes AND save you and your organisation time, emotional energy and money.
Map [Planning and strategy sessions]
We facilitate you to identify and prioritise solutions to your workforce and service delivery roadblocks. In these sessions you are facilitated to examine your roadblocks in light of what it is your clients and staff need and then plan your workforce and service delivery strategy from there.
What you get
You’ll get a comprehensive short- and medium-term workforce and/or service delivery strategy that aligns with your organisational or team vision.
Impact this will have
This will improve your ability to make effective, efficient and impactful decisions about the strategies your organisation needs to execute to achieve its vision. This will help you to identify and prioritise the kinds of actions you can take immediately and those that will need more time and resourcing. Your ability to make impactful decisions about immediate problems you are facing will improve. You will have peace of mind that you have realistic and workable solutions at hand.
Weave [Solution implementation]
We work with you and your team to implement solutions from your workforce and service delivery roadmaps.
What you get
Bespoke support from our team to implement your workforce and/or service delivery strategy. You will be expertly guided to implement all the moving parts of your new strategy.
Impact this will have
You will feel supported and confident to bring about change in your organisation. This will save you and your organisation time and will ensure your new strategy is up and running smoothly and efficiently so you can reap the benefits of your workforce and service delivery solutions sooner.
Systemise [measure and continually improve]
We work with you to identify the systems you will need to optimise and continually improve your solutions. We then work with you to create and/or implement these systems.
What you get
You will be supported to identify, construct and implement data systems and processes.
Impact this will have
This will enable you to independently troubleshoot and improve solutions and measure progress towards your goals.
Still not sure how we can help you? Let us explain what we do using cups of tea, colourful chickens and monkey suits!
The cup of tea that changed my life and could change yours.
About 20 years ago, when I was a practising physiotherapist, I went to work in the UK in Halifax, Yorkshire – a proud northern county with a passion for cricket, windy moors and tea. Lots of tea. I’m serious, the country runs on it. I was working in an organisation that had a ‘social model
Shining a light for your community
In my last article “The cup of tea that changed my life and could change yours“, I challenged you to be brave, step back, and look at the problem before you seek a solution. There are two more questions you should think about before leaping into problem solving. Trust me, your answers will set you
The perfect outfit – when your workforce matches your vision
In the last two articles, I’ve talked to you about how, as a community based social care or health organisation, you benefit from truly understanding the needs of your clients and having a measurable vision that puts your community at its heart. I’ve also talked about how leadership needs to make brave decisions in order
Ready to unravel your complex problems?
Start by booking a free 30 minute discussion
to figure out if our solutions will work for your organisation