Making your complex simpler

We take the hard work out of problem solving and strategic planning.
At Unplex, we turn your complex problems into solutions you can implement.

We do this so health and social care organisations can deliver more and better care to the individuals they serve.

Achieve your vision

Optimise the way you deliver care and support your clients

Meet demand for your services

Retain your staff

It doesn't have to be complex

Book in a discussion to explore your options

Get in touch to explore your options

What we do

We work alongside you, your team, your staff and your clients to critically examine the systems and strategies that you use to organise and deliver care. Then, we help you to identify roadblocks to and opportunities for improvement.

We do this because, like you, we are passionate about enabling individuals with health and social care needs to live their best lives.

Here’s how we do it …

Unravel

Unravel

We deep dive into the engine of your organisation to unravel your workforce and service delivery roadblocks. We collect and synthesise evidence so you understand your roadblocks better and can easily identify solutions.

Map

Map

We help you to identify and prioritise solutions to your roadblocks. We then help you to organise these into a workable and realistic roadmap so you can make strategic decisions about how to act.

Weave

Weave

We support you to implement solutions from your roadmap.

Systemise

Systemise

We work with you to identify and establish systems that help you know when you have achieved what you set out to achieve.

How we can help you

Trouble finding sufficient, suitable staff?

We help you to devise a service delivery and workforce plan that reflects the needs of your clients and staff.

Book your free 30 minute session to explore this solution.

Problems meeting demand for your service?

We help you to plan and implement a new support, care or workforce model.

Book your free 30 minute session to explore this solution.

Changing the way you deliver care and support to your clients, but things are not going to plan?

We help you to troubleshoot and resolve issues with a new model of care.

Book your free 30 minute session to explore this solution.

Staff satisfaction and retention problematic?

We help you to pin point the problems causing poor satisfaction and retention and suggest ways you can address these problems.

Book your free 30 minute session to explore this solution.

Issues with the flow of clients into and out of your service?

We help you to examine and address roadblocks around the flow of clients into and out of your services.

Book your free 30 minute session to explore this solution.

Never enough time or resources to deliver the type and quality of care you want to deliver?

We help you to identify ways you can be more impactful with your time and resources.

Book your free 30 minute session to explore this solution.

They engaged Unplex to...

...Leverage Anna's expertise in workforce and service redesign

Through her work at unplex, she has helped numerous healthcare organisations, and professional associations to identify and address workforce and service capacity problems, promoting positive outcomes for individuals with health and disability needs.

...Utilise Anna’s insights and expertise to develop and deliver an 'attract, recruit and retain program' targeting regional HR managers

Anna provided much needed inspiration to get our region to think about attraction, recruitment and retention differently and with a more humanistic focus rather than one based on traditional processes.

...Bring evidence-based practice to our organisation which was essential in designing a new model of care

Anna brought great knowledge, opinion, academia, and other externals to the table, all which strengthened our thinking. Her support gave us great confidence in our path forward, and ultimately will lead to a better service for our customers.

...Get to the heart of the issue or problem and then work with purpose to a result

We benefited from Anna's experience and would recommend her to all that wish to collaborate, build capability and get to an outcome for tangible results.

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Resources

Publications

Defining and identifying common elements of and contextual influences on the roles of support workers in health and social care

Support workers constitute the largest group of staff involved in delivering health and social care in the UK, yet their roles vary widely and are shaped by various contextual factors. This study aimed to clarify the contributions and context of support workers’ roles in health and social care settings. The ...

Publications

Are we using support workers effectively? The relationship between team characteristics and support worker utilisation in older peoples community-based rehabilitation services in England

This research investigated how support workers’ utilization in community rehabilitation teams for older people relates to patient and team characteristics. Conducted from January to September 2009, the study involved 462 staff and 1913 patients, collecting data on patient dependency, health status (using tools like Therapy Outcome Measures, EQ-5D, and Levels ...

Publications

Assessing patient preferences for the delivery of different community-based models of care using a discrete choice experiment

This study aimed to assess patient preferences for various models of community-based care for older people, focusing on the location of care, frequency, and type of principal carer. Conducted through face-to-face interviews with 77 patients recently discharged from hospital and receiving short-term care at home, we used a discrete choice ...

Publications

Preparing a 21st century workforce: is it time to consider clinically based, competency-based training of health practitioners?

Health workforce training is still largely rooted in outdated 20th-century paradigms that prioritize professionalization over patient-focused care. This is evident in the paradox of longer training times coinciding with workforce shortages, limited career paths for paraprofessionals, and inefficient training models that reduce service capacity. The proposed model for 21st-century health ...

Publications

Implementing large-scale workforce reform: learning form 55 pilot sites of allied health workforce redesign in Queensland, Australia

This study examines the large-scale workforce redesign program implemented by Queensland Health across 13 healthcare disciplines over five years. The aim was to identify mechanisms that contribute to successful workforce redesign and to codify these findings to guide future projects. The research used Inductive Logic Reasoning (ILR) to develop and ...

Publications

Supervision, support and mentoring interventions for health practitioners in rural and remote areas

The objective of this research was to identify mechanisms that lead to the successful implementation of support strategies for healthcare practitioners in rural and remote areas. This study conducted an integrative review and thematic synthesis of 43 empirical studies that evaluated support interventions in these contexts. The majority of the ...

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